PRIVACY POLICY
This policy explains how we collect, use, and protect personal data when you visit the Site, enquire about our services, or become a client. We are the controller of your personal data. We comply with the UK GDPR, the Data Protection Act 2018, and, where we offer services to individuals in the EU or EEA, the EU GDPR.
Controller and contact
Faodail Travel Ltd, registered in Scotland number SC803025, registered office 2 Springdale Road, Tranent, United Kingdom, EH32 9SP. For any privacy matter, contact info@faodailtravel.com or write to us at the registered office.
The personal data we collect
Depending on your relationship with us, we may collect:
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Identity and contact data: name, title, email, telephone, postal address, nationality.
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Booking and travel data: passport details, dates of birth, travel companions, itinerary preferences, dietary and accessibility requirements, loyalty programme numbers.
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Financial data: billing details and records of payments. We do not store full card numbers; card payments are handled by our payment provider and our trust account provider.
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Preference and lifestyle data: interests relevant to designing your journey, including wine, dining and experience preferences.
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Technical data: IP address, browser type, device, and usage data collected through cookies (see section 9).
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Special category data
Some travel data, such as health, mobility, or dietary information that may reveal religious belief, is “special category” data. We process it only where necessary to arrange your travel and where you have given explicit consent, or another lawful condition applies. You may decline to provide it, though this may limit what we can arrange.
How we use your data and our lawful bases
We rely on the following lawful bases under Article 6 UK GDPR:
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Contract: to respond to enquiries, design itineraries, contract with suppliers on your behalf, and provide your journey.
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Legitimate interests: to run and improve our business, maintain records, prevent fraud, and (where lawful) send relevant updates to existing clients. We balance these against your rights.
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Consent: for marketing to prospective clients by electronic means, for non-essential cookies, and for processing special category data. You may withdraw consent at any time.
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Legal obligation: to comply with tax, accounting, anti-money-laundering, consumer protection, and other legal duties.
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Disclosure to third parties
As a package organiser, we share your data with the suppliers needed to deliver your journey, for example hotels, estates, drivers, guides, restaurants and experience providers. We share only what each supplier needs to perform its part of your journey, and that supplier processes it under its own privacy policy.
We also share data with: Protected Trust Services (PTS), which operates the trust account that protects your payments; our professional advisers (legal, accounting, insurance); IT, hosting, and CRM providers acting as our processors; payment providers; and public authorities where required by law. We require our processors to act only on our instructions and to protect your data.
International transfers
Serving international clients and arranging travel may involve transferring data outside the UK or EEA, including to the United States. Where we do so, we rely on an adequacy decision, on the International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses, or on another lawful safeguard. Some transfers necessary to perform your contract are made on that basis.
Retention
We keep personal data only as long as necessary for the purposes set out here. Booking and financial records are generally kept for six years after the relevant tax year to meet legal and accounting requirements. Enquiry data that does not lead to a booking is kept for up to 36 months. Marketing data is kept until you unsubscribe.
Your rights
Subject to conditions, you have the right to access your data; to have inaccurate data corrected; to erasure; to restrict or object to processing; to data portability; and to withdraw consent. You may exercise any right by contacting us, and we will respond within one month. You may also complain to the ICO (ico.org.uk), though we ask that you raise concerns with us first.
Cookies
The Site uses cookies. Strictly necessary cookies are always active. Analytics and other non-essential cookies are set only with your consent through our cookie banner. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Changes to this policy
We may update this policy from time to time. The current version is always available on the Site, with the effective date shown.
