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Booking terms and conditions

These terms govern the travel arrangements we make for you. Please read clause 1 carefully: it explains that we act as your agent and not as the provider of the travel services themselves.

 

Our role — we act as agent

We act solely as a booking and arranging agent on your behalf in respect of all travel services we source — including accommodation, ground transport, guides, dining, experiences and similar (each a “Supplier service”). Your contract for each Supplier service is directly between you and the relevant Supplier, on that Supplier’s own terms and conditions, which we will make available to you. We are not a party to that contract and are not the principal in respect of any Supplier service.

[If you ever combine two or more travel services for one trip at an inclusive price, you may be selling a “package” under the Package Travel and Linked Travel Arrangements Regulations 2018, which would make you the principal with strict statutory liability and insolvency-protection duties. Obtain advice and protection (for example ABTOT or a trust account) before doing so. This clause cannot displace those Regulations where they apply by law.]

 

Our service fee

For arranging your journey we charge a planning, design and management fee, which is separate from the amounts payable to Suppliers. Our fee will be set out in your written proposal and is [non-refundable once design work has commenced / refundable as stated in the proposal]. The fee is the consideration for our agency services and is earned when those services are performed.

 

Quotations and confirmation

Proposals and quotations are valid for 30 days and are subject to availability and to the Supplier confirming. A binding arrangement arises only when we issue a written confirmation and you have paid the deposit or fee then due. Prices may change before confirmation, and Supplier prices may be affected by exchange rates, taxes, or Supplier terms.

 

Payment

Unless stated otherwise in your proposal, a deposit of 25% is payable on confirmation, with the balance due 90 days before travel. Some Suppliers require earlier or full payment, which we will tell you. Late payment may result in cancellation by the Supplier and loss of deposits.

[State how client money is handled: whether payments to Suppliers pass through your account or are paid directly by the client, and whether any client-money protection applies. This is a key point for both PTR compliance and client trust.]

 

Changes and cancellation by you

If you wish to change or cancel a confirmed arrangement, Supplier cancellation and amendment terms apply and can be strict, up to 100 per cent of the cost. Our service fee is non-refundable to the extent already earned, and we may charge a reasonable administration fee for processing changes. We will always tell you the applicable Supplier charges before you commit to a change.

 

Changes and cancellation by Suppliers

Suppliers occasionally change or cancel arrangements. Where they do, we will pass on the available options and any refund the Supplier offers, and we will use reasonable efforts to assist you in finding alternatives. As agent, we are not liable for the Supplier’s change or cancellation, but we will not retain any Supplier refund due to you.

 

Insurance

Comprehensive travel insurance is a condition of booking. You must hold a policy covering at least cancellation, curtailment, medical expenses, repatriation, and your personal circumstances and activities. We strongly recommend cover appropriate to high-value travel. We are not insurance intermediaries and do not advise on policies.

 

Passports, visas, and health

You are responsible for holding valid travel documents, visas, and any required health or entry formalities. Requirements depend on nationality and can change. We can point you to official sources but the responsibility, and any cost or consequence of non-compliance, rests with you.

 

Your responsibilities and conduct

You are responsible for the accuracy of the information you give us, for the conduct of your party, and for complying with Supplier rules. Suppliers may refuse or curtail service for unacceptable conduct without refund.

 

Our liability

Because we act as agent, we are responsible for arranging your travel services with reasonable care and skill. We are not liable for the acts, omissions, defaults, or insolvency of any Supplier, nor for the Supplier services themselves, which are the Supplier’s responsibility under your contract with them.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded. Subject to that, our total liability to you arising from our agency services is limited to the amount of the service fee you have paid to us for the arrangement in question. We are not liable for indirect or consequential loss. Where you are a consumer, your statutory rights are unaffected.

 

Complaints

If a problem arises during travel, you must tell the Supplier at once so it can be addressed, and also notify us so we can assist. If the matter is not resolved, write to us at info@faodailtravel.com within 14 days of return and we will respond promptly.

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Force majeure

Neither we nor any Supplier is liable for failure or delay caused by events beyond reasonable control, including war, civil unrest, terrorism, epidemic or pandemic, natural disaster, adverse weather, fire, industrial action, and government action or travel restrictions.

 

Governing law and jurisdiction

These Booking Terms are governed by the law of Scotland and subject to the non-exclusive jurisdiction of the Scottish courts, save that a consumer may bring proceedings in the courts of their country of domicile where the law so permits.